Privacy Policy

Privacy Policy

Last updated May 28, 2018

Customers are Subio's most valuable asset. We recognize that building a long-term business relationship with you depends a great deal on trust. This trust begins with our commitment to respecting and protecting your privacy. This Privacy Statement provides a clear and prominent explanation of how we collect, use, share and protect your personal data.

This Privacy Statement covers the following subjects:

  1. Types of Personal Data We Collect
  2. How We Collect Personal Data
  3. How We Use the Personal Data We Collect
  4. How We Share Your Personal Data
  5. How We Store, Process and Protect Your Personal Data
  6. Your Choices About Your Personal Data
  7. Additional Information
  8. Changes to Our Privacy Statement
  9. How to Contact Us

These areas are described in detail below. This Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications that you elect to access through our websites.

  1. Types of Personal Data We Collect

    Personal data is any information relating to an identified or identifiable natural person, including information that can be used to identify you as an individual, directly or indirectly by reference to one or more factors specific to you. Personal data can include the following types of information:

    Personal information:

    Subio collects and uses personal information from our customers and potential customers. Such information includes your name, contact information (postal address, telephone number, fax number, and email address) and transaction history. You may also elect to provide Subio with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.

    Online usage information:

    Subio also sometimes collects and uses information from your online interactions with us. Online usage information can include IP address, computer or mobile device, browser size, type and language, referring/exit pages and URLs, number of visits to our website and the hyperlinks you visited.

    We may combine the information you provide to us through different communications and contact channels, for example by combining data collected online with information provided offline.

  2. How We Collect Personal Data

    Subio collects personal information in several ways. We collect personal information that you choose to provide Subio on, in person, on the phone or electronically. Additionally, we may now or in the future receive personal information about you from third parties that legally acquired the information and that have the right to share it with Subio.

    Subio uses cookies and other technologies such as web beacons, local shared objects, local storage, e-tags, and JavaScript, to collect online usage information. We use third party tracking systems as listed below. Please see their websites for their privacy policies and deactivation of cookies.

  3. How We Use the Personal Data We Collect

    Use of personal information:

    Subio uses your personal information: (a) to respond to your correspondence; (b) to help you complete a transaction or order; (c) to provide updates on service and benefits; (d) to personalize our website for your needs; (e) to provide advertising, promotions or newsletters regarding Subio products and services to you online or by email; (f) to conduct market research to help us better meet our customers' needs; (g) to obtain your feedback on Subio products or services you have purchased; and (h) to comply with Subio's legal obligations, including export controls and trade compliance laws.

    Use of online usage information:

    Subio collects online usage information to optimize your online experience, specifically: (a) to provide and monitor the effectiveness of our website; (b) to monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (c) to diagnose or fix technology problems; and (d) to provide advertising for Subio products and services to you by email.

    Use of combined personal data:

    Subio may sometimes combine your personal information with online usage information to build a broader profile of our individual users so that we can better serve our customers. This combined data will be used only for the purposes outlined in this Privacy Statement.

    Online advertising:

    We partner with trusted third parties to manage Subio advertising on other websites. These partners use cookies to collect information about your activities on Subio's website, so that we can provide you advertising for Subio products and services that are relevant to your interests.

  4. How We Share Your Personal Data

    Personal information:

    Subio will not rent or sell your personal information to parties. We will only share your personal information outside of Subio for the reasons described below:

    Subio Plug-in partners:

    We may share your personal information with Subio Plug-in partners. The purpose and usage of your personal information is stipulated in Subio Platform End User License Agreement.

    Legal necessity:

    Subio also may disclose your personal information: (a) if we are required to do so by law; (b) if we believe that it is necessary to enforce or apply our terms of use and other agreements or otherwise protect and defend the rights, property or safety of Subio or that of our customers; or (c) to comply with a judicial proceeding, bankruptcy proceeding, court order or other legal obligation or government inquiry.

    Your consent:

    Subio also may disclose your personal information to any other third party with your prior consent.

    Online usage information:

    We may share online usage information: (a) in any manner permitted for personal information; and (b) with vendors or service providers for the purposes described in the section above on “How We Use the Personal Data We Collect.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties. Any aggregated information shared in these contexts will not contain your personal information.


    Subio sometimes posts on our website customer testimonials that may contain personal information. We obtain our customers' consent to post their name or other personal information along with their testimonial prior to posting the testimonial on our website. If you wish to update or delete your testimonial, please contact us online.

  5. How We Store, Process and Protect Your Personal Data

    Storage and processing of your personal data:

    We store your personal data and content on our servers, and the servers of our service providers. Because we and our service providers maintain servers in global locations, your personal data may be transferred across national borders and stored. For residents of the EEA or Switzerland, please note that the personal data information we obtain from or about you may be transferred, processed and stored outside of the EEA or Switzerland for the purposes described in this Privacy Policy, including in Japan. We take the privacy of our users seriously and therefore take steps to safeguard your information, including assuring an adequate level of data protection in accordance with E.U. standards.

    Data Retention:

    We retain your personal data as part of your individual customer record following any activity on your account. After that time, your record will be deleted in accordance with Subio's data retention practices. We may retain personal data associated with orders, quotes, or other official business records for a longer period of time as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


    Subio puts in place appropriate physical, electronic and organizational measures to safeguard and secure your data. These measures follow generally accepted industry standards both during transmission and once it is received. Unfortunately, the transmission of information over the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmission to our website.

    Data compromise:

    In the event that your personal data under our control is compromised, Subio will investigate the situation and take all steps required by applicable law. This includes notification of the competent data protection authority where applicable, and when appropriate notification of those individuals whose personal data may have been compromised. Subio may take other steps in accordance with any applicable laws and regulations.

  6. Your Rights and Choices About Your Personal Data

    You have certain rights with respect to your personal data, including: the right to information about the personal data we store about you, the right to have your personal data corrected if it is inaccurate, and the right to object, on grounds relating your particular situation, at any time to processing of your personal data. You also have the right, under certain circumstances, to erasure, restriction of processing, and portability of your personal data.

    To exercise your rights please contact us online. We will respond to your request as soon as is reasonably practicable and in any event. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. Additional ways you may exercise choice about your personal data are outlined below.

    Opting out of collection of personal information:

    You may, of course, decline to submit any personal information to Subio, but then you may not be able to take advantage of some features of our website and we may not be able to communicate with you about Subio products and services. In addition, personal information may be required to determine access eligibility for certain restricted parts of our website.

    Opting out of collection of online usage information:

    Your browser or mobile device may allow you to delete and disable cookies. Note that disabling cookies may disable many of the features available through Subio's website.

    Opting out of Subio emails:

    You may choose to opt out of receiving marketing emails from Subio, including newsletters and promotions by following the unsubscribe instructions included in each marketing email or by contacting us online. However, please note that opting out may prevent you from receiving email messages regarding updates, improvements, or special offers. If you opt out of marketing emails, we may continue to send you transaction or service-related emails about our business dealings with you to the extent required to establish, carry out or terminate such business dealings. We reserve the right to contact you for non-promotional purposes when we believe it is necessary, including where required by law.

    Deletion of user content:

    To request that Subio remove your user content or personal information from public areas of our website, contact us online. In some instances, we may not be able to remove your user content or personal information, in which case we will let you know if we are unable to do so and why. In addition, such information may continue to be available online even after it is removed from our website.

  7. Additional Information

    Other websites:

    We are not responsible for the practices employed by websites or services linked to or from Subio's website including the information or content contained therein. Please remember that when you use a link to go outside Subio's website, our Privacy Statement does not apply to third-party websites or services. Subio is not responsible for and does not control any third parties that you authorize to access your user content. If you are using a third-party website or service (like Facebook) and you allow such a third party access to your user content, you do so at your own risk.

    Dispute Resolution:

    If you have questions or concerns regarding this Privacy Statement, you should first contacting us online you believe that the collection or processing of your personal data by Subio is not compliant with applicable data protection laws, or have a privacy or data use concern you may also contact the data protection authority in your country of residence.

  8. Changes to Our Privacy Statement

    This Privacy Statement is effective as of the date stated at the start of this Privacy Statement. We reserve the right to modify this Privacy Statement at any time by posting the revised statement on our website and updating the date the statement was last revised. If we make material changes to our privacy practices, we will notify you by email or by means of a prominent notice on our home page.

  9. How to Contact Us

    Please contact us with questions or comments about our privacy policy from: